Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURSCA009 Mapping and Delivery Guide
Provide vehicle technology information
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURSCA009 - Provide vehicle technology information |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes required to present aftermarket or integrated vehicle technology information and vehicle operating instructions to customers at point-of-sale, delivery or handover. It involves explaining and demonstrating product and operational vehicle technology to a diverse range of customers purchasing a motor vehicle.It applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessors must satisfy NVR/AQTF assessor requirements. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessment must include direct observation of tasks. Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having provided vehicle technology information to customers at vehicle point-of-sale or delivery, e.g. sales invoices. Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application. The following resources must be made available: automotive sales workplace or simulated location two different vehicles and integrated technologies owner manuals, handbooks and specifications containing vehicle information relating to relevant make and model two different customers requiring commercially realistic point-of-sale delivery or handover information regarding vehicle features and technology. |
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Prerequisites/co-requisites | |||
Competency Field | Sales and Parts, Administration and Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Obtain and evaluate aftermarket or integrated vehicle technology information |
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Element: Communicate information to customers |
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Element: Record vehicle handover information |
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Element: Recommend and implement improvements to vehicle handover |
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Element: Obtain and evaluate aftermarket or integrated vehicle technology information |
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Element: Communicate information to customers |
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Element: Record vehicle handover information |
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Element: Recommend and implement improvements to vehicle handover |
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